Contact support
Send a message from /support. It is stored in Foxcore — not a third-party desk.
Before you write
Check Help for create, packs, join host, ports, power, switch title, console, files, backups, and billing. If the instance is the problem, copy the instance id from Services. Staff match that id to nodes and jobs under Admin — they do not start guests from the Worker.
What to include
Name, email, a short subject, and what you already tried. Signed-in messages attach to your user id and stay listed on /support. Guests can still write; we store the email you give and return a ticket id.
Staff read tickets on /admin/tickets and can open the same /support/{id} thread the customer sees. This is a Foxcore form into D1, not a separate support product.
- Open Help and see if an article already covers it.
- Open Support and fill name, email, subject, and the story.
- Paste instance_id, region, and observed power when it is a server issue.
- Keep the ticket id. Signed-in messages also appear under Your messages.
What to send with a server question
Paste the instance id, the join host, observed power, and what you already tried. Staff match that id to jobs. They do not start the guest from the Worker. Help already covers create, packs, ports, switch title, console, files, and backups.